Order questions
Royal Mail First Class Signed for: This service promises deliveries within 2-4 business days. However, during busy periods, this can take up to 10 business days. The tracking code issued is ONLY updated when the parcel is delivered. This is the service we use to deliver your product.
Royal Mail Next Day Special Delivery (Mon-Fri): This service promises to deliver parcels the next working day (Mondays to Fridays only, does not guarantee Saturday delivery if ordered on Friday). There are certain locations – usually remote areas – where Royal Mail may take a day longer to deliver. Tracking codes are updated at each stage of the journey of the parcel and can be viewed on the Royal Mail tracker.
Normally, we aim to ship all orders received before 1 p.m. on the same day and typically dispatch them before 3 p.m. However, our cut-off time may be earlier at certain times due to high demand and seasonality. When you order, take a moment to check the cut-off time for shipping in the Shopping Cart to see if it has been amended.
Yes we do ship same day if ordering Monday – Friday. We do not specifically offer Saturday delivery options – both of our Royal Mail delivery options are weekday services. When you choose the shipping option of Royal Mail Next Day Special Delivery (Mon-Fri), Saturday delivery is not guaranteed if ordered on Friday.
Order with the peace of mind that all of our orders are shipped with discreet product packaging. For delivery, we use non-branded bubble-lined envelopes, sealed to ensure they are tamper-proof during transit. Inside, products are put into heat-sealed mylar bags to ensure they are smell-proof.
Returns are only accepted if a fault is from our site, such as the wrong item being sent to you, or if the item has been damaged in the post. To get your refund the item needs to be sent back in an unopened, unused form. To do this contact us immediately at info@kushte.co.uk
Yes, all products have a labatory report.
Once your order has been shipped, you should receive a Royal Mail tracking code. If you have any further queries about your shipment please contact us at info@kushte.co.uk For Royal Mail Next Day Special Delivery (Mon-Fri), tracking codes are updated at every stage of shipment.
Customer service and customer satisfaction are very important to us. If you’re not satisfied with the quality of your product, contact us within 14 days of the date of purchase. Provide us with your order reference and tell us why you are not satisfied. For a refund, products must be returned in their original packaging. Please also refer to our terms and conditions.
To discuss any of our products or services, you can email our friendly team at info@kushte.co.uk or use our contact form. We’ll get back to you as soon as possible.
CBD FAQ’s
Cannabidiol (‘CBD’) is a non-psychoactive compound found in raw hemp plants.
Cannabidiol (CBD) is a non-psychoactive cannabinoid that does not have psychoactive qualities when consumed in its unprocessed form.
CBD itself is not listed as a controlled drug under the MDA. According to a 2023 report by the Advisory Council on the Misuse of Drugs (‘ACMD’):
- CBD shows weak activity at cannabinoid receptors and is unlikely to convert to significant amounts of Δ9-THC within the body after ingestion.
- Decarboxylation, and the subsequent creation of controlled substances occurs primarily through prolonged exposure to very high temperatures (100+ degrees Celsius). At lower temperatures, this conversion is negligible.
The ACMD’s position is informative and thus, it can be concluded that CBD in its natural form is non-psychoactive and not controlled under UK law. It should of course be noted that the ACMD report has not been formally adopted by the Home Office, and therefore cannot be considered fixed law, but its assertions in relation to the properties of CBD are helpful. Kushte tea is to be prepared in hot water below 100°C to prevent decarboxylation and converting into an unlawful product.
Terpenes are plant hydrocarbons, derived from cannabis, natural fruits and vegetables. Simply, they are the aroma of specific strains of cannabis. Customers who purchase these are looking to get the most out of their CBD products by enhancing the “entourage effect”, a recent finding by scientists in Israel. They are fluid in nature and can be diluted into vapes, drinks, and diffusers or even applied topically onto the temporal bone. Certain terpenes are well suited for relaxation, whereas others are more appropriate for energy stimulation.
CBD, a non-psychoactive cannabinoid, exhibits potential benefits like anti-inflammatory and neuroprotective effects, and may help with nausea and seizures, though more research is needed. Studies suggest CBD may protect nerve cells, potentially offering therapeutic applications for neurodegenerative diseases like Parkinson’s and Alzheimer’s. CBD has also shown potential for slowing down the growth of cancer cells.